Your voice matters to us, whether it is a simple question or criticism or an idea for better flights. A clear, complete message reaches the right colleague sooner and gets an answer sooner.
Choose the right form
Use the Contact us form for general questions and requests, and the Feedback form for criticism, suggestions or thanks. Business partnerships and job applications have forms of their own.
Give contact details that work
Write a name and a mobile number where we can reach you. If your message is about a flight, add the flight and ticket numbers so our team finds it faster. Never write passwords or bank card details in a message.
Keep it short and clear
Say what it is about in one sentence first, then give the details and what you expect. If a document helps, attach it as a PDF in the form’s attachment section.
Call for urgent matters
For something like lost baggage on the day of your flight, call the 780Air call centre so it is followed up right away.
Every message you send gets a tracking code. Follow the answer with it; we follow it up too.
Contact us