Good to know before you fly

Baggage, refunds, documents and special assistance, explained simply with examples so you can set off with peace of mind.

HAFHASHTAD Air passenger at the airport

Baggage
Weight and size
Allowance per fare class, cabin baggage and prohibited items.
- Cabin baggage
- Checked baggage
- Prohibited items
Refunds and changes
Penalties and deadlines
Refund penalties by time left before departure, with a worked example.
- Penalty table
- Airline cancellations
- Refund payment
Passenger rights
Delays and cancellations
Delays, cancellations and rebooking under Civil Aviation Organization rules.
- Flight delay
- Flight cancellation
- Lost baggage
Special assistance
Children, wheelchair, pregnancy
Unaccompanied minors, infants, pregnancy, wheelchairs and medical needs.
- Children and infants
- Wheelchair
- Pregnancy
Required documents
National ID and birth certificate
Valid ID for adults, children and foreign nationals.
- Adults
- Children
- Foreign nationals
At the airport
Arrival time
Arrival time, check-in and gate closing.
- Arrival time
- Check-in
- Gate

Common questions

What is the baggage allowance for children?
What are my rights if my flight is delayed?
How long before departure can I request a refund?

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