Passenger rights

Last updated: October 2026

If your flight is delayed, cancelled or moved, you are entitled to care and compensation under Civil Aviation Organization rules, and we are there to help.

Care and compensation

Delay 2–4 hours: Refreshments and phone access
Delay over 4 hours: Meals and, if needed, accommodation
Cancellation: Full refund or rebooking
Notification: A call to the number in your booking

Example

If your flight is cancelled, you can take a full refund with no penalty or fly on the next flight.

Claiming compensation

1Fill in the feedback form with flight and ticket numbers.
2You will be given a tracking code.
3You will get a decision within 7 business days.

Travel rules

Care and compensation

Example

Claiming compensation